Consult to fully understand requirements
The key to our successful delivery of the correct digital signage solutions comes from understanding the goals and expectations of our customers. This is the essential starting point of all JDS installations. A company representative will hold a consultation with new customers to better understand the business and the specific aims of the signage requirements.
Our media specialists are passionate about getting the job right, first time. During the consultation we will make sure that we have all the necessary information to ensure that our customers’ needs and expectations are not only met but exceeded. Our complete understanding leads to customers’ complete satisfaction.
Select system to match requirements
When we fully understand the key requirements of our customers’ installations, we will match them to one of the many software solutions that JDS has available. There may be more than one option and each solution often includes a mix of different LCD displays and media players.
Once the optimal solutions are identified, JDS will present these to you for consideration. We will highlight the benefits of each option to help customers make an informed and effective decision to move forward with. We will be at hand throughout this decision making process to answer any questions that arise, which will ensure customers are comfortably assured that they have the best option for their needs.
Our digital signage installations and software solutions are tailored to meet the needs of each customer individually. When the system has been chosen and its specifications identified, a detailed quotation will be provided that outlines all relevant and related costs.
Transparency and accountability are at the heart of the JDS work ethos and our itemised quotations represent this. Customers will be able to see not only what the total project spend is, but also exactly how much each element of a project costs. Our customers don’t experience unexpected charges or hidden costs at any point throughout the planning and installation processes.
Scope of works
A detailed outline of all the work to be carried out will be provided in writing. This allows the customer to be prepared for any impact it will have on their business. Our work plans are flexible and we will always keep a customer’s business needs in mind when outlaying the work plan. However we do encourage customers to take our lead and advice on the best way forward.
As digital signage experts who have carried out numerous installations over the years, we are very experienced in planning and implementing solutions that have a minimal negative impact on business operations.
Following the agreement of costs and a convenient work schedule, an appropriate installation date will be agreed and set with the customer. JDS technicians will arrive on site and install the complete system to the exact specifications outlined in the planning stage. All LCD displays and media players will be integrated to full working order and tested on site.
Projects requiring data installation will factor in time for this process to take place alongside all hardware implementation. We will not sign off the job until everything is completed and our customer is satisfied with the end product and how to operate it.
Training & sign-off
JDS services do not stop at the installation process. We provide initial training on the safe operation and maintenance of our LCD displays. Customers will be trained in keeping the media systems running smoothly as well as updating them with new information.
It is vital to our pursuance of highly satisfied customers that we leave each and every job with customers not only happy with the outcome, but also confident in managing the day to day maintenance of their new signage themselves. They will then be free to train all appropriate staff members to do the same.
However, if it is preferred, our support packages detailed below include the option to have our trainers come back to give further and refresher training courses. There is also a range of online training courses available.
Our services don’t stop with a completed installation. We have a selection of packages that cover the varying needs of after sales support for each customer. Each package gives customers access helpdesk support, access to an after-hours helpdesk and both online and onsite training.
For those who need regular ongoing support, the Gold priority support package comes with 5 hours onsite technical support included and unlimited helpdesk support both during and outside standard helpdesk hours. Gold package customers can benefit from priority support as well as generous discounts on replacement hardware.
The Silver and Bronze packages give customers peace of mind with extra cover than the pay as you go option. The balance of financial commitment versus peace of mind support makes the silver package most popular with our customers.