FAQ

Frequently Asked Questions

We’ve complied the list of frequently asked questions about digital signage.

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Digital Signage FAQs

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Incorporating digital signage into your business is smart, but to achieve the best results, you’ll need a fast and easy way to update your content. When your customers are seeing relevant and interesting content they’ll respond – but show them the same old stuff week after week and they’ll tune out.

Digital Signage Solutions

So how can you update your content quickly, when it suits you, and without spending a fortune? Cloud-based digital signage software has fast become the solution of choice for organisations around the world. Here we’ll share 5 top reasons why.

1. Reduced Upfront Cost

One of the biggest drawcards of cloud-based digital signage is the affordability. There’s no need to invest in costly back-end servers as it’s all handled by your service provider. This makes it more accessible and affordable to smaller businesses, as the large upfront costs associated with infrastructure are avoided in favour of a flexible subscription.

Like most cloud-based software, your subscription can be billed monthly or annually, which gives you the flexibility to choose a payment option that is the right fit for your budget.

2. Flexible for Business Large and Small

The flexibility of digital signage cloud allows it to support businesses of any size. Whether you have a single screen showing a few basic images in your flagship store, or 1000 plus screens streaming HD video to your customers in venues across the globe, your subscription can be customised to suit your needs.

This is particularly helpful if you’re just starting out and want to test the waters. You can begin small, measure your results, and grow your digital signage network at a pace that suits you.

3. Easy to Setup and Use

It’s simple to set yourself up with your cloud-based signage. In fact, it can be as easy as plugging your media player into a screen and connecting to the internet.

It’s also easy to use – just log in to the cloud software CMS (Content Management System) with a secure user name and password, and you can mange and schedule your content in minutes.

4. Quality Support and Automatic Updates

Some cloud software providers offer technical support via remote access directly to your media player. This not only ensures that any issues are solved efficiently with minimal downtime, it also eliminates the need for a technician to attend on-site.

Plus, your network will always be up to date, as free software updates will automatically download to your digital signage network. This means you’ll have all the latest features and security patches, to keep your digital signage operating at its optimum. And because most cloud players cache their content locally, your content is downloaded and stored on the device itself. This keeps your content playing, even during an interruption to your network or internet.

5. Update Your Content from Anywhere

You don’t need to be in the office to update your content – anyone who has been granted permission can access the software CMS from anywhere via a PC. tablet, or even their smartphone. You can set user access at different levels for your employees, which allows them to make varying changes to the content, schedules or locations depending on their level of permission.

For example, you may give your store manager permission to access and update media players and screens within their store – while your national manager at head office has permission to access and oversee content on all screens across the network. This enables content to be current and relevant at store level, while also allowing you to control what is showing centrally at a company-wide level.

Final Word on Cloud-Based Digital Signage Software

To get the most from your digital signage, you need a simple and effective way to manage your content. With cloud-based signage you can manage your content from anywhere, so you can be responsive and keep it fresh. You can also provide your employees with varying levels of access, so you can share the load.

On top of this, the affordability and flexibility of the solution make it extremely accessible, and a great choice for organisations of all sizes.

You don’t need to be in the office to update your content – anyone who has been granted permission can access the software CMS from anywhere via a PC. tablet, or even their smartphone. You can set user access at different levels for your employees, which allows them to make varying changes to the content, schedules or locations depending on their level of permission.

For example, you may give your store manager permission to access and update media players and screens within their store – while your national manager at head office has permission to access and oversee content on all screens across the network. This enables content to be current and relevant at store level, while also allowing you to control what is showing centrally at a company-wide level.

1. Initial Consultation

The key to successfully delivering the right solution is having a complete understanding of your business and requirements.
We’ll start by holding a consultation to discuss your needs and desired outcomes and find out what you hope to achieve with your digital signage.

2. The Right Solution

Once we have a clear picture of your needs, we’ll create a digital signage solution and present it for your consideration.
This includes recommendations for hardware installations that fit your organisation’s premises and image, and the right software solution to ensure your signage is easy to manage and has maximum impact.

3. Your Quotation

Next, we’ll present you with a digital signage installation and software solution that’s specifically tailored for your business.
Once you’re happy with the proposed solution, we’ll prepare and forward a detailed quotation that outlines all the relevant and related costs for your approval.

4. The Scope of Works

On approval of the quote, we’ll outlay your work plan. Our installation plans are flexible, and we’ll work around your organisation’s needs.
We’re experienced in planning and implementing solutions and will ensure the works have minimal impact on your business operations.

5. On-Site Installation

Following the approval of costs and your work schedule, an installation date will be agreed upon. Once all your hardware is set up, all LCD/ LED displays and media players will be integrated to full working order and tested on site to complete the installation process.

6. Training and Sign-Off

You won’t be on your own after the installation, as we provide full training to you and your team on the safe operation and maintenance of our software. You’ll also be taught everything you need to know to keep your system running smoothly and will receive updates on any new information as it comes to hand.

7. Ongoing Support

We have a selection of packages that cover the varying needs of after-sales support. Each option provides access to our helpdesk including after-hours support, plus both online and onsite training for you and your team.

JDS has a team of technical experts to help keep your digital signage running smoothly.

Support can help you overcome issues like:

 

  • Blank screens
  • Content playing back incorrectly
  • Video codec issues
  • Hardware failures
  • Software login issues

In particular, JDS support offers a one-stop destination for your staff to resolve any issue they are having with their digital signage. JDS extends the manufacturers warranty of the equipment supplied with a return to base warranty.

Support Plan Summary

JDS offers full support for the solutions we provide with five levels you can choose from:

  1. PAYG – pay per support issue
  2. Basic – yearly subscription for unlimited online support only
  3. Standard – yearly subscription for unlimited online and telephone support
  4. Premium – yearly subscription, Premium support with site visits included

Our help desk is available by:

Phone (for Premium and above subscriptions): 1300 789 968 AU or 092 804 513 NZ

Email: support@justdigitalsignage.com.au

Web Portal: https://support.justdigitalsignage.com.au

Our support hours are 8 AM to 6 PM, Monday to Friday, excluding Victorian public holidays.


PAYG – Pay As You Go

We offer a Pay-As-You-Go support option for clients who don’t want a support plan for their devices. Instead of paying a yearly subscription for unlimited support, you can opt to pay $290 (ex GST) on a “per-issue” basis.

What’s Included:

  • 8 business hour first response time after returning a signed Technical Services Request form authorising the $290 (ex GST) charge.
  • Email and phone support
  • Extra Charges (all prices ex GST)
  • Site visit, business hours, no induction/sign in: $280
  • Site visit, business hours when induction or extended sign-in is required: $390
  • Non-warranty repair: $245 Inspection and labour, plus parts plus shipping

PAYG Support Charge: $290 ex GST


Basic Online Support

Our entry support plan – email any issues 24/7 and receive a response within 8 business hours.

What’s Included:

  1. 8 business hour response after issue reported
    2. Email support viasupport@justdigitalsignage.com.auor our Web Portalhttps://support.justdigitalsignage.com.au

Extra Charges

  1. Site visit during business hours, no induction/sign in required: $280
    2. Site visit, business hours when an induction or extended sign in is required: $390
    3. Non-warranty repair: $245 Inspection and labour, plus parts plus shipping

Basic Support Charge: $189 per player (ex GST)


Standard Support

Our most popular plan – receive phone and email support for your issues within 6 business hours of reporting the problem.

What’s Included:

Extra Charges

Site visit during business hours, no induction/sign in required: $280

Site visit, business hours where an induction or extended sign-in is required: $390

Non-warranty repair: parts plus shipping

Standard Support Charge: $299 per player (ex GST)


Premium Support

Everything in Standard Support plus no extra charges (or forms) for site visits.

What’s Included:

Extra Charges:

  1. Non-warranty player repair: parts plus shipping

Premium Plus Support Charge: $519 per player (ex GST)


Site Visit Information

JDS Site Visits include labour only and techs must be given reasonable access to the screens. Any additional costs related to working on the screen, such as overtime for staff other than the technician, equipment or labour to access the screens, permits, etc, are the responsibility of the client.


Warranty Information

JDS extends the manufacturer’s warranty of the equipment we provide. JDS warranties are return to base – the equipment must be returned by the client for JDS to repair or replace. To make a warranty claim:

Email the helpdesk atsupport@justdigitalsignage.com.au. Please include a description of the issue, the serial number of the affected equipment and proof of purchase.

JDS will provide some documentation to complete to attach with the equipment.

Return the equipment to 66 Essex Road, Mount Waverley, Victoria, 3149.

JDS will assess the equipment and then provide either a repair or replacement as necessary.

JDS offers a 30 day period after install where we will revisit at no charge to resolve any issue with the JDS provided digital signage hardware or installation. JDS may require reasonable troubleshooting (eg. restarting a media player) before arranging the visit.

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Feel free to book a suitable time at your convenience to speak to one of our digital signage experts. 

Use this initial discussion to explore your options and consider how we may fit within the scope of your requirements.

This will be a totally free and no obligation discussion where our aim is to help you consider what may be best for your needs. 

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